Statuses

Simplified “status” values

CodeStatus
1Message is being delivered
2Message delivered
3Message processing or delivering error

Extended “substatus” values

CodeStatus
11Message sending has been started
12Message is accepted for processing
23Message delivered
24Message delivered (seen)
28Message delivered (overdue)
35Message has not been delivered within TTL
36Message delivery error

“hyber_status” values for Viber

CodeStatus
12033Message sent to Viber
23033Viber Message delivered
23043Message delivered as Viber template
24013Viber Message delivered (seen)
28013Viber Message delivered (overdue)
28023Message delivered as Viber template (overdue)
35015Viber Message has not been delivered within TTL
36013Viber internal error
36023Viber invalid service ID
36033Viber invalid data
36043Viber blocked Message type
36053Viber bad Message type
36063Viber bad parameters
36073Viber timeout
36083The Viber ID is blocked by User
36093The destination number is not registered as a Viber User
36103Not Android or iOS device with a Viber version that supports Business Messages
36113Viber unauthorized IP
36123Viber Message already sent
36133Viber not permitted
36143Viber billing error
36153Viber Message is blocked by blacklist
36163Viber internal process error
36173Viber wrong or missing label
36183Viber invalid TTL value
36034Invalid Viber “action” URL
36037Viber “image” URL is too long
36038Invalid Viber “image” URL
36039Viber Message text is too long
36044Viber Message text is empty
36045Viber “caption” is too long
36046Viber “caption” is empty
36047Incorrect Viber set of options

“hyber_status” values for SMS

CodeStatus
36011ENROUTE: SMS-Message sent
23011DELIVRD: SMS-Message delivered
35015EXPIRED: SMS-Message has not been delivered within TTL
36021DELETED: SMS-Message deleted
36031UNDELIV: SMS-Message cannot be delivered
12011ACCEPTD: SMS-Message accepted
36041UNKNOWN: SMS-Message status is unknown
36051REJECTED: SMS-Message rejected

“hyber_status” values for WhatsApp

CodeStatus
12055Message sent to WhatsApp
23055WhatsApp Message delivered
24015WhatsApp Message delivered (seen)
35015Message has not been delivered within TTL
36075WhatsApp Message not delivered
36085WhatsApp Message submission error
36095WhatsApp error
36105Incorrect WhatsApp set of options
36115WhatsApp Message text is too long
36125WhatsApp Message text is empty
36135WhatsApp “image” URL is too long
36145Incorrect WhatsApp “image” URL
36155WhatsApp “image” URL is empty
36165WhatsApp “img_name” is too long
36175Incorrect WhatsApp “img_name”
36185WhatsApp “doc” URL is too long
36195Incorrect WhatsApp “doc” URL
36205WhatsApp “doc” URL is empty
36215WhatsApp “doc_name” is too long
36225Incorrect WhatsApp “doc_name”
36235WhatsApp “video” URL is too long
36245Incorrect WhatsApp “video” URL
36255WhatsApp “video” URL is empty
36265WhatsApp “video_name” is too long
36275Incorrect WhatsApp “video_name”
36285WhatsApp “audio” URL is too long
36295Incorrect WhatsApp “audio” URL
36305WhatsApp “audio” URL is empty
36315WhatsApp group not found
36335WhatsApp group is empty
36345WhatsApp subaccount not found

“hyber_status” values for PUSH

CodeStatus
12022Message sent to PUSH
23022PUSH Message delivered
35015Message has not been delivered within TTL
36132The Sender field is not set
36142Mobile application not installed
36152Mobile application was not found in the database
36162No User found for this mobile application
36172Error sending to FCM
36182There are no active devices for the specified number
36012PUSH “image” URL is too long
36022Incorrect Push “image” URL
36032PUSH “title” is too long
36042Incorrect PUSH “title”
36052PUSH “title” is empty
36062PUSH “caption” is too long
36072PUSH “caption” is empty
36082PUSH “action” URL is too long
36092Incorrect PUSH “action” URL
36102PUSH Message Text is too long
36112PUSH Message Text is empty
36122PUSH mobile application not found

“hyber_status” or “error_code” values

CodeStatus
12000Message accepted
10305
36365		Viber service_id not found
10217
36014		One of the mandatory parameters is missing
10218
36015		Incorrect data format in one of the fields
10219
36016		Incorrect data field type in the Message
10220
36017		No permission to send this Message
10221
36018		This type of Message is not supported by the system
10222
36019		The connection is deactivated
10227
36056		The Message is blocked by the black and white list module
10229
36057		Quota is exhausted
10234
36058		The Message is blocked as spam
10240
36059		Recipient field not found
10241
36060		Recipient field is empty
10243
36024		Incorrect Recipient number format
10244
36025		Delayed delivery time in the past
10245
36026		Delayed delivery time is more than a day
10246
36027		Parameter extra_id more than 64 characters
10247
36028		Delivery channels not found
10248
36029		One of the delivery channels is prohibited
10249
36034		Incorrect Viber «action» URL
10250
36035		Viber expirity_text is too long
10251
36036		Viber expirity_text is empty
10252
36037		Viber “image” URL is too long
10253
36038		Incorrect Viber “image” URL
10254
36039		Viber Message text is too long
10255
36044		Viber Message text is empty
10256
36045		Viber “caption” is too long
10257
36046		Viber “caption” is empty
10258
36047		Incorrect Viber set of options
10259
36048		Invalid TTL value for one of the channels
10260
36049		SMS Message text is too long
10261
36054		SMS Message text is empty
10262
36055		The use of this alpha name is not allowed
10263
36012		PUSH “title” is too long
10264
36022		Incorrect PUSH “image” URL
10265
36032		PUSH “title” is too long
10266
36042		Incorrect PUSH “title”
10267
36052		PUSH “title” is empty
10268
36062		PUSH “caption” is too long
10269
36072		PUSH “caption” is empty
10270
36082		PUSH “action” URL is too long
10271
36092		Incorrect PUSH “action” URL
10272
36102		PUSH Message text is too long
10273
36112		PUSH Message text is empty
10274
36122		PUSH mobile application not found
10282
36105		Incorrect WhatsApp set of options
10283
36115		WhatsApp Message text is too long
10284
36125		WhatsApp Message text is empty
10284
36135		WhatsApp “image” URL is too long
10285
36145		Incorrect WhatsApp “image” URL
10286
36155		WhatsApp “image” URL is empty
10287
36165		WhatsApp “img_name” is too long
10288
36175		Incorrect WhatsApp “img_name”
10289
36185		WhatsApp “doc” URL is too long
10290
36195		Incorrect WhatsApp “doc” URL
10292
36205		WhatsApp “doc” URL is empty
10293
36215		WhatsApp “doc_name” is too long
10294
36225		Incorrect WhatsApp “doc_name”
10295
36235		WhatsApp “video” URL is too long
10296
36245		Incorrect WhatsApp “video” URL
10297
36255		WhatsApp “video” URL is empty
10298
36265		WhatsApp “video_name” is too long
10299
36275		Incorrect WhatsApp “video_name”
10300
36285		WhatsApp “audio” URL is too long
10301
36295		Incorrect WhatsApp “audio” URL
10302
36305		WhatsApp “audio” URL is empty
10303
36315		WhatsApp group not found
10304
36335		WhatsApp group is empty
10305
36345		WhatsApp subaccount not found
10307
36355		The Message was not sent due to quota exhaustion on the WhatsApp account
10308
36375		Incorrect WhatsApp “latitude”
10309
36385		Incorrect WhatsApp “longitude”
36065Mobile network not found
36071Maximum queue size exceeded
36020Internal Message processing error

*All other statuses not listed in the last table are internal platform errors.